E-tickets will be sent to the email account provided for the booking within an hour of the purchase being made. If a mobile phone number is registered on your booking account, a text message will be sent on the day of the performance containing your e-tickets. E-tickets can also be accessed from your Account tab under Upcoming Events.
We strongly encourage to display e-tickets on electronic devices to reduce paper waste, but if preferred, you can print your e-ticket(s) at home and bring a physical copy to enter the auditorium.
What should I do if I haven’t received my e-tickets or a confirmation email?
Please check your Deleted, Junk or Spam folders. E-tickets can also be accessed from your Account tab under Upcoming Events. If you can’t locate your tickets/confirmation email, contact the ticket office as soon as possible on 0207 863 8000 (Mon-Sat 12-6pm, excluding Bank Holidays) or using this form.